Terms and Conditions

Last updated: 6/1/2025

Welcome to Tech Support for Seniors ("we", "our", or "us"). By using our website, services, or contacting us for support, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Services Provided

Tech Support for Seniors offers basic technical assistance to seniors for everyday technology issues. This includes (but is not limited to) help with smartphones, tablets, computers, internet connectivity, email, video calling, and other home tech setups.

Our services are intended for non-commercial, personal use only. We do not provide advanced IT support, hardware repairs, or services involving sensitive or highly confidential business data.

2. Eligibility

Our services are designed for older adults (typically age 60+) and their families or caregivers. By engaging our services, you represent that:

• You are at least 18 years of age, or acting on behalf of a senior with their consent.
• You have the legal authority to request our services on behalf of yourself or the senior you represent.

3. Appointments and Payment

Appointments may be scheduled via phone, text message, or email.

Pricing:

• Standard Rate: $40 per hour, billed in 15-minute increments (15-minute minimum).
• Subscription Option: $100/month for 4 hours of support; $20/hour for additional time.

Payments are due at the time of service unless other arrangements have been made.

4. Limitations of Service

While we strive to provide helpful and effective tech support, we:

• Do not guarantee that every issue can be resolved.
• Cannot be held responsible for damage, data loss, or system issues that may occur during or after service.
• May refer customers to third-party professionals for issues beyond our scope.

5. Safety and Privacy

We respect your privacy. Any personal information shared during the course of support will be treated confidentially. However, we may need access to your devices, accounts, or data to troubleshoot effectively. By using our services, you consent to this temporary access.

We will never sell or share your personal information with third parties, unless required by law.

6. Cancellations and Rescheduling

Please give at least 24 hours' notice for cancellations or rescheduling. Missed appointments or late cancellations may result in a service charge.

7. Liability Disclaimer

To the fullest extent permitted by law, Tech Support for Seniors disclaims all warranties, express or implied. You agree that our total liability for any claim shall not exceed the amount you paid for the service in question.

We are not liable for:

• Indirect or consequential losses
• Third-party services or products
• Issues beyond our control (e.g., power outages, network interruptions)

8. Changes to These Terms

We may update these Terms and Conditions at any time. Any changes will be posted on this page with a new “Last Updated” date. Your continued use of our services after any update constitutes acceptance of the revised terms.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Phone: (510) 575-0028
• Email: techassistanceseniors@gmail.com
• Hours: 10:00 AM – 6:00 PM (flexible in emergencies)

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